0 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK
Dear Sirs:
Thank you for your letter regarding your order no.343, delivered last week.
We are sorry to hear of the breakages which occurred in transit. We pack our shipments with great care but there are occasions when the merchandise is mishandled along the way.
I have your inventory of the broken items. We shall make up a consignment of replacements which should reach you shortly.
Please hold the broken items for possible insurance inspection. I have lodged a claim with our insurer for the loss.
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