20 May 2000
Kee & Co., Ltd
34 Regent Street
London, UK
Dear Sirs:
Thank you for your letter of 20 May.
We agree with you that our shoes should last longer than one month. If they do not, we like to know the reason why.
We have carefully examined the pair you returned to us. Our production manager reports that the shoes have been thoroughly soaked and then dried by heat. Even the best quality shoes will not withstand this treatment.
For this reason, we regret that we cannot agree to your request for a replacement pair.
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